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Service Campaigns Lookup

Check whether there is a service campaign or recall necessary for your Porsche charging component

We want to make owning a Porsche and Porsche charging equipment a superior experience for every owner. When a recall is necessary or a service campaign is available, we want to help you get the problem resolved so you can get back on the road without issue.

Enter the 7-digit serial number of your Porsche charging component below to see if there is any recall or service campaign information. Please enter your serial number exactly as it appears on your Porsche charging component, using numbers and letters only.

For additional information, please contact your authorized Porsche dealer.

Please select a Porsche charging component.

Mobile Charger Connect
Home Energy Manager

Please enter your serial number:

Where can I find the serial number on my device?
Where can I find the serial number on my device?

Please enter a seven-digit serial number.

Please check the serial number you entered:

Mobile Charger Connect

You can find the serial number of your Porsche Mobile Charger Connect on the type label affixed to the back of the charging hardware. The serial number is 7-digit and follows the letters SN.

Home Energy Manager

You can find the serial number of your Porsche Home Energy Manager on the type label affixed to the side of the charging hardware. The serial number is 7-digit and follows the letters SN.


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